FAQ for the All-New CareHere App
- On the CareHere App login page, click ‘Forgot password?’
- Enter your username, click ‘Recover.’
- Enter the verification code received on your phone.
- Enter your new password, and the re-confirm your password.
- Click reset password.
You can’t currently recover your username on the App. But we can still help you.
- Open a web browser, go to CareHere.com on your web browser & select member login.
- Click the “Forgot password or username” link.
- Select “Username” advising us what you need to recover.
- Use the dropdown to select your delivery method & input info.
- Click “Recover Username” button & use message steps.
**If you get an error message or don’t receive a notification via email within 2 minutes, check your spam. If you don’t still receive the e-mail or don’t get the text, don’t worry! Please give our Patient Support Center a call at 877.423.1330.
Still Having Issues?
We’re ready to help, call us at 877.423.1330 or e-mail us at [email protected].