FAQ for the All-New CareHere App

I forgot my password from the App
  1. On the CareHere App login page, click ‘Forgot password?’
  2. Enter your username, click ‘Recover.’
  3. Enter the verification code received on your phone.
  4. Enter your new password, and the re-confirm your password.
  5. Click reset password.
I don’t know my username

You can’t currently recover your username on the App. But we can still help you.

  1. Open a web browser, go to on your web browser & select member login.
  2. Click the “Forgot password or username” link.
  3. Select “Username” advising us what you need to recover.
  4. Use the dropdown to select your delivery method & input info.
  5. Click “Recover Username” button & use message steps.

**If you get an error message or don’t receive a notification via email within 2 minutes, check your spam. If you don’t still receive the e-mail or don’t get the text, don’t worry! Please give our Patient Support Center a call at 877.423.1330.

Still Having Issues?

We’re ready to help, call us at 877.423.1330 or e-mail us at [email protected].

Contact Us

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